Shipping Policy

Our sales tax software system may automatically calculate sales taxes on shipments into New York, New Jersey, Washington, California, Texas, Michigan, Georgia and Florida, Pennsylvania, Minnesota and Indiana. Sometimes tax may be collected separately in instances which tax was not included at the time of the order due any technical errors.

The tax will be separately calculated and charged accordingly. It will not be included on the sales order confirmation and on the invoice. We will send you a separate tax invoice to collect the tax payment wherever, whenever necessary. We encourage all our customers, who are entitled to sales tax exemption in the above mentioned state(s) to which they do ship their order to mail, email or fax all valid sales certificates, as soon as possible to receive the tax exemption if eligible. All order billing information and shipping information must contain valid emails and postal addresses.

MyOTCStore.com is not responsible for untimely, lost, incomplete or misdirected addresses entered by the customer, computer system malfunctions of any kind no matter what the cause, or phone line disruptions. Any order not received by reason of failure of electronic equipment, computer hardware, computer software or computer system, or from any other error, failure or delay whether or not due to human or technical flaws and whether or not the fault of MyOTCStore.com or a third party shall not be considered. MyOTCStore.com is not responsible for incorrect or inaccurate entry or promotion information or for any technical or human error in connection with the offering of the items, the processing of orders or shipping the orders with an on-time guarantee. MyOTCStore.com always works hard to deliver the order goods on time. We have no control over our shipping partners, their operations, or events that effect their delivery schedules. We therefore do not guarantee on-time delivery.

Typically takes 2-3 business days for you order to ship.

Note: Do not apply above terms to APO, FPO, Alaska, New Mexico, Hawaii and the American territories. *This is not guaranteed in unavoidable circumstances liability for customer errors. We are not responsible for customer errors in delivery address entry or delivery method selection. Please review your order and contact us immediately if you find mistakes.

Every order will be charged $5.00 as a correction fee for customer error regarding the delivery address. This charge is being levied on us by UPS & other shipping carriers for every delivery address mistake. We are not responsible for customer errors in address entry and delivery method selection. US Postal Service delivery does not include shipment tracking as a feature.MyOTCStore.com offers Ground, Priority Mail , Express Mail and Overnight Mail shipping only in the United States.

If bulk orders are cancelled within 4 hours of order placement, then we will be able to process a full refund. However, if bulk orders are cancelled after the 4 hour period, the customer will be charged a 15% cancellation fee and we will process the remaining refund.

An order is considered a bulk order if its value is over $500.

myotcstore.com does its best to keep a complete and adequate inventory of products in stock at all times. However, certain products may not be available at the time of your order. In these cases, we will contact you for instructions regarding shipping the remaining items. myotcstore.com does not handle back orders.

The more items that are added to your shopping cart – the lower the cost of shipping! You can choose from a variety of shipping options for your order. Shipping costs are based on the weight of the shopping cart.

Standard shipping - - 3 to 4 Business day's
Priority shipping - - 2 to 3 Business day's
Express shipping - - 1 to 3 Business day's
Overnight shipping - - Next day shipping All Orders on Sunday Will Be Processed On Monday.

Shipping Options (Delivery Methods):

• MyOTCStore.com delivers merchandise through package carriers such as UPS (United Parcel Service) and USPS (United States Postal Service).
• Depending upon the shipping location for your order, the shipping carrier may vary and may not include tracking. Items ordered together may arrive in separate shipments.
• As a result of MyOTCStore.com being reliant on shipping partners, please allow on occasion for overnight deliveries to arrive in up to 3 days.
• Delivery times to APO/FPO addresses may vary significantly.

What are the additional shipping charges for oversized, heavy, and hazardous items? Shipping carriers charges additional fees for packages over 20 lbs., hazardous goods, and over-sized & over-weight items. Products that incur these additional fees if any will be charged and separate invoice sent to you for prior approval before we process your order.

Yes, we do. We ship to Guam, other US protectorates as well as internationally.

After your order is shipped, you will receive an e-mail containing tracking information for your package(s). This information is also available by logging into My Account and clicking My Orders. Note: In some cases, tracking information is not available. We accept all major credit cards and have the option to use PayPal to purchase your order.

myotcstore.com is currently partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries for our customers. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services. Sign up with MyUS.com and receive your own U.S. street address to receive merchandise. MyUS.com provides specialized international package forwarding services from your new U.S. address to your international address.

We offer a 30-day return window from the date of delivery for eligible items shipped internationally, in exchange for a full refund of the purchase price. You may return eligible items at your own expense using any trackable and insured shipping method to Myotcstore.com
Attention: Returns Department
19-35 Hazen Street,
East Elmhurst, New York 11370

The original packing slip must be included in your shipment for our team to process your return. Any returned item must not have been used or have expired. It must be in the same condition you received it, and in the original box and/or packaging. Please contact our customer care team via email at sales@myotcstore.com for further information.

If the customer abandons / avoids the package being shipped to his/her destination for reasons like customs duty to be paid, levying of import taxes, extra shipping cost due to destination overages and delivery surcharges etc., Darisi Inc., D/B/A MyOTCStore.com shall not be responsible for refunds, returns and chargebacks associated with their orders and order amounts.

All international orders placed by the customers who live in USA or outside USA oblige the custom duty and import taxes incurred by their destination shipping countries policies and Rules. Darisi Inc., D/B/A myotcstore.com will not be responsible for payback these charges. Customers have to be prepared to pay these charges if any ahead of receiving the order shipment at their destination. If the package is held by Customs Department or Postal Department, the customer solely is responsible for resolving the package issue. MyOTCStore.com will support this issues by sending required documentation only and will not pay or returns these above extra charges. Continue Shopping Please note that some shipments, such as standard international shipments, are not trackable. If you're not sure whether your order has been shipped, check the status of your recent orders with us by emailing sales@myotcstore.com.

Customers who are from International origin other than United States of America You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from myotcstore.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.Generally, customs forms for international packages will list the value of your order's contents by product type. Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and also customers shipping products to international destinations to be aware that cross-border shipments are subject to opening and inspection by customs authorities.Also, we may provide certain order, shipment and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.

Please note: Buyers outside the US cannot purchase the following types of items via MyOTCStore.com: video games, toys and baby items, electronics, cameras and photo items, tools and hardware, kitchenware and housewares, sporting goods and outdoor equipment and computers. Oversized and extremely heavy Items are marked as restricted products for international shipping and requires special permission from MyOTCStore.com customer service because these items require a special surcharge. The surcharge varies depending on the size and weight of the item. These items typically cannot be shipped outside the US. Items that are listed with limited availabilities or are in stock for more than 3 weeks will incur an additional charge due to the additional labor required in ordering these items directly from the manufacturer. Both of these charges will be included in the shipping & handling subtotal of your order manually after getting confirmation from you. Items that are extremely oversized or high in weight are marked on their product pages as requiring special handling and will ship separately from other items in your order. The shipping charges for these items are either indicated on their product detail pages or will be calculated for you at the last step of the shipping process before we send your order. This service includes delivery within 7-14 business days of shipment. Please note that each shipment of these items requires an adult signature upon delivery. Due to warranty issues and manufacturer restrictions, we are unable to ship all products to all geographical locations. You'll be notified while placing your order if we're unable to ship specific items to the address you've selected.

Please note: our shipping cutoff time is 11am ET.

Free Shipping Policy:

No – coupon codes cannot be used with Free Shipping items.

Items that are eligible for free shipping will not be charged for shipping when purchased with items that are not eligible for shipping. You will be responsible for paying the shipping costs for only the items not eligible for free shipping.

All orders above $149 will be eligible for free shipping except in cases where the order exceeds 20lbs. There will be a charge for orders over $149 if the cart is over 20 lb.