Shipping Policy & Rates

  • Add more items to Shopping Cart, get less shipping price. Our Shipping charges according with our Shopping Cart weight.
  • Darisi Inc., D/B/A myotcstore.com is required to charge sales tax on nonprescription orders shipped to addresses in the state of New York, the location of our Corporate WareHouse headquarters.
  • The tax rate applied to your order will match the current rate at the location of our corporate WareHouse headquarters.
  • Therefore, the sales tax rate applied to your order may be different from your local rate.
  • All other orders shipped to addresses in the remaining 49 states, including US Territory and APO/FPO addresses, will not be subject to sales tax.

Domestic Shipping

All Orders Billing Information and Shipping Information must contain valid email and postal addresses.

Limitation of Liability:

Myotcstore.com is not responsible for untimely, lost, incomplete or misdirected Addresses entered by the Customer, computer system malfunctions of any kind no matter what the cause, or phone line disruptions. Any order not received by reason of failure of electronic equipment, computer hardware, computer software or computer system, or from any other error, failure or delay whether or not due to human or technical flaws and whether or not the fault of myotcstore or a third party shall not be considered. myotcstore.com is not responsible for incorrect or inaccurate entry or promotion information or for any technical or human error in connection with the offering of the Items, the processing of orders or shipping the orders.

On-time Guarantee

Myotcstore.com always work hard to deliver the order goods on time. We have no control over our shipping partners, their operations, or events that effect their delivery schedules. We therefore do not guarantee on-time delivery.

• Usually Ships in 1 Business day - we will ship your order within 24 hours

• Ships in 2-3 Business days - it takes time 2 - 3 Business Days to ship your order.

• Note : Do not apply to APO, FPO, Alaska, New Mexico, Hawaii and the American territories.

• *This is Not Guaranteed in unavoidable Circumstances

Liability for Customer Errors

We are not responsible for customer errors in delivery address entry or delivery method selection. Please review your order and contact us immediately if you find mistakes. Every Order will be charged for $5.00 as a correction Fee for customer Error in the delivary Address. This charge is being levied on us by UPS & Other shipping carriers form us for every Delivary address mistake. We are not responsible for customer errors in Address entry and delivery method selection.US Postal Service delivery does not include shipment tracking as a feature. myotcstore.com offers, Ground, Priority Mail , Express Mail and Overnight Mail shipping only in the United States.

Bulk Orders and cancellation

All bulk orders once palced cannot be cancelled after 24 hours. After 24 hours 5% cancellation fee will be charged and refund the remaining amount. Once the bulk order is confirmed with the customer cannot be cancelled at any instance. We are not giving refunds for bulk orders cancelled after 24 hours. Only the shipping amount will be refunded if any. This above policy applied for special items orders also.

Do you send partial shipments?

myotcstore.com does its best to keep a complete and adequate inventory of products in stock at all times. However, certain products may not be available at the time of your order. In these cases, we will contact you for instructions regarding shipping the remaining items. myotcstore.com does not handle back orders.

Shipping Rates:

Add more items to Shopping Cart - Get less shipping price. You can choose from a variety of shipping options for your nonprescription order. Shipping costs are based on the Shopping Cart Weight.

Processing Time

Standard shipping - - 4 to 6 Business day's
Priority shipping - - 3 to 5 Business day's
Express shipping - - 2 to 3 Business day's
Overnight shipping - - Next day shipping

Cut off time for everyday for Processing the same day is 11:30 A.M. (EASTERN STANDARD TIME).

All orders after the CUT OFF time will be processed NEXT DAY ONLY

All orders after the CUT OFF time on Friday, All Orders on Saturday & Sunday Will Be Processed On Monday.

Shipping Options (Delivery Methods):

  • myotcstore.com delivers merchandise through package carriers such as UPS (United Parcel Service), USPS (United States Postal Service).
  • Depending upon the shipping location for your order Shipping carrier may vary and may not include tracking. Items ordered together may arrive in separate shipments.
  • For Overnight and 2nd Day options, add one to three days in-house processing time plus the transit time (one day for Overnight or two days for 2nd Day).
  • Thus placing an order for overnight delivery may arrive in up to 3 business days.
  • Delivery times to APO/FPO addresses may vary significantly.

What are the additional shipping charges for oversized, heavy, and hazardous items?

Shipping carriers charges additional fees for packages over 30 lbs., hazardous goods, and oversized items. Products that incur these additional fees

Do you ship outside of the U.S.?

Yes, we do. myotcstore.com currently ships to all 50 United State, as well as APO/FPO addresses and Puerto Rico. We do ship internationally and also shipping to Guam or other U.S. protectorates.

How do I track my order?

After your order is shipped, you will receive an e-mail containing tracking information for your package(s). This information is also available by logging in to My Account and clicking Order History. Note: In some cases tracking information is not available.

We accept all major credit cards. You can use PayPal

to Pay for your Order.

International Shipping with MyUS.com

myotcstore.com is currently partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries for our customers. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services.

Sign up with MyUS.com and receive your own U.S. street address to receive merchandise. MyUS.com provides specialized international package forwarding services from your new U.S. address to your international address.

How MyUS.com works:

  • Register with MyUS.com and receive a U.S. shipping address.
  • Shop at myotcstore.com by using your MyUS.com address.
  • MyUS.com will forward your items to you anywhere in the world.

UPS Package Tracking:
http://www.ups.com/WebTracking/track?loc=en_US
Phone: 1-800-742-5877

International Returns:

We offer a 30-day return window from the date of delivery for eligible items shipped internationally, in exchange for a full refund of the purchase price. You may return eligible items at your own expense using any trackable and insured shipping method to:

Myotcstore.com
Attention: Returns Department
19-35 Hazen Street,
East Elmhurst, New York 11370

The original packing slip must be included in your shipment for our team to process your return. Any returned item must not have been used or have expired. It must be in the same condition you received it, and in the original box and/or packaging.

Please contact our customer care team via email at sales@myotcstore.com for further information.

IMPORTANT NOTE :

If the Customer abandons / Avoids the package to be shipped to his/her destination for reasons like customs duty to be paid, levying of import taxes, extra shipping cost due to destination overages and delivery surcharges etc., Darisi Inc., D/B/A myotcstore.com shall not be responsible for refunds, Returns and chargebacks associated with their Orders and Order Amounts.

All international Orders placed by the customers who live in USA or outside USA Oblige the custom duty and import taxes incurred by their destination shipping countries policies and Rules. Darisi Inc., D/B/A myotcstore.com will not be responsible for payback these charges. Customers have to be prepared to pay these charges if any in ahead to receiving the order shipment at their destination.

If the package holds by Customs Department or postal Department, customer is sole responsible for to resolve the package. myotcstore.com will support only by sending required documentation. And not by paying / returning these above extra charges.

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Please note that some shipments, such as Standard International shipments, are not trackable. If you're not sure whether your order has been shipped, check the status of your recent orders withus by writing e-mail at sales@myotcstore.com.

Customs Information:

Customers who are from International origin other than United States of America You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from myotcstore.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.Generally, customs forms for international packages will list the value of your order's contents by product type. Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and also customers shipping products to international destinations to be aware that cross-border shipments are subject to opening and inspection by customs authorities.Also, we may provide certain order, shipment and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.

Shipping Restrictions:

Please note: Buyers outside the U.S. cannot purchase the following types of items via myotcstore.com: video games, toys and baby items, electronics, cameras and photo items, tools and hardware, kitchenware and housewares, sporting goods and outdoor equipment and computers.Oversized and extremely heavy Weight Items are marked as Restricted products for International shipping and needs special permission from myotcstore.com customer service as these items requiring a special surcharge. The surcharge varies depending on the size and weight of the item. These items typically cannot be shipped outside the U.S.Items that are listed with limited availabilities or in stock for more than 3 weeks will incur an additional charge due to the additional labor required in ordering these items directly from the Manufacturer.Both of these charges will be included in the Shipping & Handling subtotal of your order Manually after getting confirmation from you.Itemsthat are extremely oversized or weight are marked on their product pages as requiring special handling and will ship separately from other items in your order. The shipping charges for these items are either indicated on their product detail pages or will be calculated for you at the last step of the shipping process before we send your order. This service includes delivery within 7-14 business days of shipment. Please note that each shipment of these items requires an adult signature upon delivery. Due to warranty issues and manufacturer restrictions, we are unable to ship all products to all geographical locations. You'll be notified while placing your order if we're unable to ship specific items to the address you've selected.

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